After five years of behind-the-scenes planning, testing, and teamwork, a new era of facilities service has officially begun. On April 7, Facilities Management and its partners in Residential Facilities, Dining Services, Recreation & Wellness, and STAMP launched SHIFT (also known internally as AssetWorks) through the new Facilities Service Central portal. This integrated system is already making it easier than ever to report and track facilities-related requests across campus.
In its first 10 days, the system saw more than 3,000 requests submitted and nearly 400 daily submissions—a clear sign of strong early adoption. Nearly 1,000 users are now active in the system, and usage continues to grow each day.
SHIFT brings improved routing, faster response times, and greater transparency to the process. Whether you’re requesting a repair for a leaky sink or reporting an issue with lighting, the system helps route each ticket to the right team based on location and type of request. And with 24/7 access, Facilities Service Central is truly a one-stop solution for campus maintenance and service needs.
As part of the rollout, we've migrated over 1,800 priority legacy work orders into the new platform, with an additional 500 project-related work orders scheduled for transfer. If a previous request has not been transferred and service is still needed, please submit a new request through Facilities Service Central using your UMD login.
FM’s Customer Response Teams also remain available 24/7 to support users and ensure a smooth transition.
The launch of SHIFT represents more than just new software—it’s the result of years of collaboration, problem-solving, and commitment to improving service delivery across campus. Thank you to all who made this milestone possible.
Submit a request or learn more at Facilities Service Central