Housekeeping Services
FM’s Building Services team strives to provide a clean and healthy environment across campus, utilizing quality control assurances, environmentally responsible cleaning equipment/chemicals, and techniques that meet CDC guidelines.
Our Standards of Service: Facilities Management maintains a strict cleaning regimen and standard cleaning frequencies in accordance with CDC guidelines and Green Seal standards for commercial and institutional cleaning services (GS-42).
Key Contacts
FM Unit: Building & Landscape Maintenance (B&LM)
Andrew Espeseth, Associate Director, Building Services
espeseth@umd.edu, 301-314-1293
Makisha Thomas, Manager, Building Services
mthoma26@umd.edu, 301-405-4796
Services We Offer
Service Task: Daily Cleaning of public areas
Description of Service:
- Trash/recycling removal
- Dusting
- Vacuuming
- Wet mopping/auto scrubbing
- Cleaning & disinfecting of restrooms, high-touch areas, and common use surfaces such as podiums, tables, counters and desks
- Maintaining hand sanitizing stations
- Supplying and maintaining alcohol wipes in classrooms
Service Location/s or Service Area:
The following areas within state-supported spaces*:
- Common/Public Areas Elevators
- Kitchens
- Entryways
- Vestibules
- Lobbies
- Corridors
- Stairways
- Classrooms
- Lecture Halls
- Seminar Rooms
- Teaching Labs
- Study Rooms
- Restrooms
- Clinics
- Gymnasiums
- Locker Rooms
*For non-state supported buildings: refer to MOU/Agreement
Service Frequency: Daily (M-F) or As agreed upon/ per MOU
Estimated Initial Response Time: 1 business day
Estimated Completion Time: Varies
Priority Level (1- Emergency, 2- Urgent, 3- Routine, 4- Scheduled): 3-Routine
Billable (Yes/No/Varies): Varies
Cost Notes: Cost already included in state supported spaces or MOU
Service Task: Weekly Cleaning of administrative offices and spaces
Description of Service:
- Recycling removal
- Dusting
- Vacuuming
- Wet mopping
- Wiping cleared horizontal surfaces
- Disinfecting door handles/contact points
Service Location/s or Service Area:
The following areas within state-supported spaces*:
Administrative Areas where housekeeping has key access:
- Offices
- Conference Rooms
*For non-state supported spaces: refer to MOU/Agreement
Service Frequency: Weekly (Once per week)
Estimated Initial Response Time: 1 business day
Estimated Completion Time: Varies
Priority Level (1- Emergency, 2- Urgent, 3- Routine, 4- Scheduled): 3-Routine
Billable (Yes/No/Varies): Varies
Cost Notes: Cost for the services described above is already included in state supported charges or MOU. Shampooing and/or scrubbing and floor refinishing are reimbursable services upon request.
Service Task: Scheduled cleaning of restricted areas
Description of Service:
- Room cleaning
- Floor cleaning/carpet shampooing
- Floor stripping and refinishing
Service Location/s or Service Area:
Restricted Areas where housekeeping does not have master key access:
- Research Labs, offices, etc.
Service Frequency: Upon Request
Estimated Initial Response Time: 3 business days
Estimated Completion Time: Varies based on schedule
Priority Level (1- Emergency, 2- Urgent, 3- Routine, 4- Scheduled): 4-Scheduled
General Notes or Qualifying Information: Customers should submit requests at least 14 days in advance of date service is needed.
Billable (Yes/No/Varies): Varies
Cost Notes: This is a potentially billable service if this is an off-schedule or an additional request.
Service Task: Scheduled Cleaning
Description of Service:
- Floor cleaning/carpet shampooing
- Floor stripping and refinishing (during summer or winter break)
Service Location/s or Service Area:
The following areas within state-supported spaces*:
- Common/Public Areas Elevators
- Kitchens
- Entryways
- Vestibules
- Lobbies
- Corridors
- Stairways
- Classrooms
- Lecture Halls
- Seminar Rooms
- Teaching Labs
- Study Rooms
- Restrooms
- Clinics
- Gymnasiums
- Locker Rooms
- Research Labs
*For non-state supported buildings: refer to MOU/Agreement
Service Frequency: Annually (Once per year)
Estimated Initial Response Time: Varies
Estimated Completion Time: Varies
Priority Level (1- Emergency, 2- Urgent, 3- Routine, 4- Scheduled): 4-Scheduled
General Notes or Qualifying Information: Scheduled and coordinated with customer
Billable (Yes/No/Varies): Varies
Cost Notes: Once per year included in state supported charges. For non-state supported spaces refer to MOU/Agreement. Additional or off-schedule requests are billable.
Service Task: Additional cleaning requests not included in state supported charges or MOU/agreement. Example: project-related cleaning
Description of Service: As per MOU/agreement or customer request
Service Location/s or Service Area: State and non-state supported spaces
Service Frequency: As agreed upon per MOU/agreement or customer request
Estimated Initial Response Time: 3 business days
Estimated Completion Time: Varies based on schedule
Priority Level (1- Emergency, 2- Urgent, 3- Routine, 4- Scheduled): 3-Routine
General Notes or Qualifying Information: Requests will be evaluated and discussed with customers. Not all requests may fall within Building Services’ scope of work.
Billable (Yes/No/Varies): Yes
Cost Notes: Estimate will be provided to customers prior to cleaning.
Service Task: Interior or exterior window cleaning
Description of Service:
- Exterior window cleaning
- High reach interior window cleaning: Windows above 10ft
Service Location/s or Service Area: State and non-state supported spaces
Service Frequency: As agreed upon/ per MOU
Estimated Initial Response Time: 3 business days
Estimated Completion Time: Varies based on schedule
Priority Level (1- Emergency, 2- Urgent, 3- Routine, 4- Scheduled): 4- Scheduled
General Notes or Qualifying Information: Services provided by third party contractor
Billable (Yes/No/Varies): Yes
Cost Notes: Billable work for all buildings
Service Task: Water pick-up and clean up from floods and leaks
Description of Service: Support and assist with indoor water clean up as needed
Service Location/s or Service Area: As needed
Service Frequency: Upon request/As needed
Estimated Initial Response Time: Immediately
Estimated Completion Time: Varies based on scope
Priority Level (1- Emergency, 2- Urgent, 3- Routine, 4- Scheduled): 1- Emergency
Billable (Yes/No/Varies): Varies
Cost Notes: N/A
Service Task: Bloodborne pathogen & bodily fluid clean up
Description of Service: Respond to and clean up bloodborne pathogens where there is under 8 inches in diameter of blood or minor bodily fluid cleanup.
Service Location/s or Service Area: As needed
Service Frequency: Upon request/As needed
Estimated Initial Response Time: Immediately
Estimated Completion Time: Varies based on scope
Priority Level (1- Emergency, 2- Urgent, 3- Routine, 4- Scheduled): 1- Emergency
General Notes or Qualifying Information: If cleanup is beyond Building Services’ scope, the Customer Response Center is contacted to coordinate response with Incident Response Unit and other stakeholders. Refer to Blood Bodily Waste Response Process for further guidance.
Billable (Yes/No/Varies): Varies
Cost Notes: