Watch & Learn: The Art of Active Listening - Harvard Business Review Guide
Ever find yourself nodding along but not really listening? People notice—and it matters. The Art of Active Listening introduces “trampoline listening,” a simple approach that energizes conversations and builds trust. It’s great for meetings, tricky emails, and getting honest feedback from your team.
Coaching Corner: Tips to Solve Problems, Build Confidence & Communicate Better
Speak Up Clearly: Frustrated? Don’t assume others know why. Vague complaints often lead to confusion or inaction.
Instead of: “Nothing’s working around here. I’m tired of this.”
Try: “We’ve been short on supplies, and it’s slowing us down. Can we find a solution?”
Be specific. Be respectful. Get results.
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Training, Events & Resources Beyond FM
Excellence in Supervision – Free training for new supervisors. Enroll today.
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Center for Leadership & Organizational Change (CLOC) - Training for Supervisors, Managers & Leaders:
- Thrive Thursdays – Brave Conversations Intensive: Free 90-minute session to build communication skills. Thursdays, 9–10:30 a.m., Seneca 0102a
- Tools in 20 - Monthly 20-minute sessions packed with practical tips