News You Can Use: FM Pipeline August 5, 2025
Watch & Learn: The Art of Active Listening - Harvard Business Review Guide
Ever find yourself nodding along but not really listening? People notice—and it matters. The Art of Active Listening introduces “trampoline listening,” a simple approach that energizes conversations and builds trust. It’s great for meetings, tricky emails, and getting honest feedback from your team.
Coaching Corner: Tips to Solve Problems, Build Confidence & Communicate Better
Speak Up Clearly: Frustrated? Don’t assume others know why. Vague complaints often lead to confusion or inaction.
Instead of: “Nothing’s working around here. I’m tired of this.”
Try: “We’ve been short on supplies, and it’s slowing us down. Can we find a solution?”
Be specific. Be respectful. Get results.
Level Up with LinkedIn Learning: Effective Communication Skills for Service Worker
Miscommunication makes service jobs harder, customers get frustrated, coworkers don't help, and managers don't listen. Learn practical strategies to speak with confidence, de-escalate tough customer interactions, navigate workplace drama, use body language effectively, and send clear messages to your team. After this course, you'll be ready to communicate effectively and work more easily. Enroll today!
Training, Events & Resources Beyond FM
Excellence in Supervision – Free training for new supervisors. Enroll today.
Tuition Remission – A great UMD benefit for staff! Learn more.
Center for Leadership & Organizational Change (CLOC) - Training for Supervisors, Managers & Leaders:
- Thrive Thursdays – Brave Conversations Intensive: Free 90-minute session to build communication skills. Thursdays, 9–10:30 a.m., Seneca 0102a
- Tools in 20 - Monthly 20-minute sessions packed with practical tips