In today's higher ed business landscape, exceptional customer service is no longer an option; it's a necessity. With Facilities Management’s customer base of 50,000 students, faculty, and staff on a campus that operates 24/7, having an effective customer service strategy is essential. 

On September 21, a group of FM housekeepers attended a special luncheon celebration at University House, the home of President Pines. The purpose of the celebration was to honor housekeeping staff who were nominated for the Cintas Custodian of the Year Award. FM had 18 nominees who were recognized for their outstanding performance, alongside housekeepers from Residential Facilities. President Pines, VP Carlo Colella, and Bob Reuning were among the guests in attendance to applaud these hardworking FM staff members. Congratulations to all! 

The Wheels Off Walkways (WOW) program officially relaunched on Monday, August 21 just in time for the start of the fall semester.

FM's Planning and Construction team is busy this fall with projects across campus. Here are nine projects that were highlighted recently by Maryland Today.

The Chesapeake and Atlantic Coastal Bays Trust Fund has awarded $1,752,134 to the University of Maryland to complete the restoration of Campus Creek and renewal of the Animal Sciences Pond. Congratulations go to FM’s Christopher Ho, a Civil Engineer with Planning & Construction, who filed two rounds of applications before the grant was secured. In 2019, Phase I of the creek restoration, restored 3,000 feet of the stream. With this grant, FM will finish the job. 

Earlier this month, OM&U rolled out a new customer service program developed to help keep FM’s campus customers informed about maintenance work performed in their workspaces.